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How to reset your password

Updated over 10 months ago

How to reset your password

This article explains how to reset your password if you have forgotten your password.

Navigate to the Forwood ID Portal:

Select the 'Forgot Password' button. This will navigate to a reset password page.

NOTE: This instruction is not intended for users who are using Single Sign On (SSO).

Enter your Username or E-mail address, then click on 'Send Code'.

A reset password email will be sent to your email address.

NOTE: You will see a notification stating, 'A code has been sent to your email address'. The email header will be 'Forwood ID Password Reset Code'.

Return to your Forwood ID browser window:

Enter the code from your email into the field titled 'Code', and then enter a new password under the 'New Password' field, and repeat this password in the 'Confirm Password' field.

Once you have entered all three (3) fields:

Select the Submit button. This will return you to the initial login page.

NOTE: A notification in the right hand corner will confirm that your password has been reset. Enter your username or E-mail address and your new password then click the Log on button. This will give you access to the Forwood ID Portal with a reset password.

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